The "before" picture |
Little sister wants a piece of the action |
She doesn't even look nervous. |
On your mark...
Get set...
Ouch!!
She did great. No tears. No problem. UNTIL....I don't remember if I heard, "uh oh" or "oh no" or what, but the lady on the left (who was clearly the manager) inspected the stick job of the lady on the right. And it was not good. "She missed the mark." Steve has it on video and you can hear me say, "What does that mean?" What does that mean? Really? What did I THINK it means?! I'll show you what it means...
This picture so does not do it justice. But I felt like a terrible mama standing in the middle of the mall saying, "Let me get a picture of that hack job." |
Steve just walked away down the mall. I knew he was furious. The girl on the right never said a word. The manager was very apologetic and proceeded to tell me that she could not take the earring out right now because it would bleed. A lot. She said we had to wait 24 hours and come back, have it taken out and pierced again. The original hole would grow up almost immediately. Poor Anna Clare was just in shock. Not crying, not talking, just shocked. The manager assured me she would be there the next day at any time we wanted to come back and she would do it herself. We told her we would see her the next day at lunch.
We caught up with Steve and his words were, "I have no comment on this. I have to go back to work." And he left. Left me standing in the mall with 3 kids...one who just had her big dream turn into a nightmare, one crying to go see the Easter bunny, and a baby. Nice.
We got in the car and AC started crying. She said, "Why did this have to happen to me? On my birthday?" We had planned on going out to eat that night to celebrate her birthday but she didn't even want to do that. I told her the good news was that it was completely fixable and in 24 hours, her ears would be as good as new. My mom told me I needed to demand my money back the next day. Well, if you know me, I don't demand anything. I despise confrontation. But I told Anna Clare that I did think they owed it to us to make it right. She said, "Mama, it's ok. People make mistakes. If we had a business and we made a mistake, would you want people to stop doing business with us?" I love when I learn from my own children. It makes my heart swell with pride. She made me promise not to say anything. Steve brought home LaParilla take out for dinner at her request and
The moral of the story? Owen, when Daddy offers you $100 cash, take the money and run! :)
3 comments:
Any pair for half price? Are you kidding?! They should've done up a goody bag AND refunded your money. I'm not being very supportive. Sorry. That's unbelievable! I'm so sorry she had to go through that and so proud of her, too! Not to mention the sweetness of her heart in extending forgiveness. Wow. What a story!
I've been waiting for this post! Wow, what a day for the Thompsons. The video was the best when you asked, "What does that mean?" DUH!!! :)
Bless her little heart at having to go through that! And that little heart is pure gold, being so understanding and forgiving!
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